Online purchases require flexibility and support. iDreamMart.com understands that and wishes to create a satisfying and enjoyable shopping experience for you.
Our policies were created to accommodate customer's needs and address the specific nature of our merchandise.
If you can't find the answer to your questions about our Return and Cancellation Policies on this page, please feel free to visit our Contact Us page for customer service assistance.
All returned items must be in brand-new condition, unused and with original tags and packaging.
If you are not satisfied with your purchase, you may be eligible for a return or exchange depending on your situation and the type of item you purchased. We reserve the right to charge a handling fee on all items returned for non-quality issues.
For products that don't fall within the Product-Specific policies You may return your item by contacting Customer Service and requesting a return within 7 days of receiving your order.
If we shipped you an incorrect item:There are two ways to solve the problem 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back. In many cases, you have 7 days after receiving your order to contact Customer Service and request a return or exchange. Make sure to read the Product-Specific policies below for more details (when applicable) and exceptions.
If we shipped you an item in the wrong color: You are eligible for a full refund after Customer Service confirms you received the wrong color. Perceived color differences due to the display settings of your computer monitor are not grounds for a refund.
If an item is missing from your order: Contact Customer Service to inform us an item is missing from your order. When we have confirmed that an item was missing, we will offer a full refund of the item price or begin processing a new one for you.
If your package is lost during shipping: Contact Customer Service to inform us you didn't receive your package. Once we confirm with the courier that your package is lost, we will offer a refund or resend your items.
If we shipped you a defective or damaged item: You are qualified for a full refund. When make a request for your refund, it is necessary for you to provide Customer Service photographs which can clearly show the problem of the item as soon as possible. In addition, the courier number for this item and "Proof of Damage" documentation from your courier are also required. To reduce inconvenience, you can also open the item with the courier on the scene and see if there are any damages during shipping. If so, you can reject the item and inform us that you rejected the package so that we can ship you a new item immediately (excluding made-to-order items).
Beyond the general policies above, we have Product-Specific policies with further details that apply to the following categories: Weddings Apparel, Evening Dresses, Prom Dresses, Cocktail Dresses & Events Dresses.
For information on how to request a return, please see Requesting a Return or Cancellation below.
Many orders can be cancelled at no charge up until shipment. When your order ships, you＇ll receive an email entitled "Shipment Notification for order#XXXXXXX with iDreamMart.com." Orders that have already shipped cannot be cancelled and will be treated as returns.
Exceptions: Due to the customized nature of custom made dresses, we only allow cancellations within the time frames listed in the Product-Specific policies below. Beyond the time limits, restocking/processing fees may apply to cancellations in these categories even if the order has not shipped. Please see the Product-Specific policies more details.
For information on how to cancel an order, please see Requesting a Return or Cancellation below.
We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our clothing and some accessories (including veils, shawls, and crinolines) are made-to-measure, whether you ordered a standard size or custom measurements, and the materials cannot be reused once the creation process has begun. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation and return policies below for details.
Orders cancelled within 24 hours of payment confirmation* will be eligible for a full refund.
Orders cancelled 24 to 72 hours after payment confirmation* will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
Orders cancelled more than 72 hours after payment confirmation* will be eligible for a partial refund consisting of the full shipping cost.
Once your order has been shipped, it can no longer be cancelled.
If you would like to cancel your order, please Login to My Orders to proceed.
When you receive an email entitled "Payment Confirmation for Order#_______ with iDreamMart.com",your payment has been confirmed.
Defective, Damaged or Misshipped Items
For information regarding defective, damaged, or wrongly shipped items, please see our General Return and Cancellation Policies above.
Sizing or Fitting Issues
As all of our dresses and clothing is hand-sewn and custom-tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your item will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.
1. Item is not the size you ordered
Should your item size differ from the specifications of your order by more than one inch, we encourage you to find to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
2. Your item is the size you ordered but does not fit
Dresses do not fit properly but fit the specifications you ordered cannot be returned or exchanged. As our dresses and clothing is made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost.
Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible.
If an item cannot be shipped by the time originally stated, Customer Service will offer you the option of keeping or canceling your order. Customers whose item(s) are overdue by no more than 10 days can choose to cancel the item(s) and get a full refund, or keep the item(s) and get a 30% reimbursement upon delivery. Customers whose item(s) are overdue by more than 10 days have the option of canceling for a full refund, or keeping the item(s) at no cost except shipping fees.
Items that cannot be returned or exchanged due to hygienic reasons
Personalized and dyed items, earrings (including jewelry sets containing earrings), and personal care items (including lingerie) are final sale, no returns or exchanges.
1) Contact Customer Service within 30 days of your order's shipment*. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service.
*When you receive an email entitled "Shipment Notification for order#XXXXXXX with iDreamMart.com," your order has been shipped.
2) Once Customer Service has approved your request, please send the item back to us as soon as possible.
Once received at our facility, your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account. Items returned in unacceptable condition will not be processed as refunds and cannot be shipped back to you.
Please submit a ticket to Our Customer Service if you want to return an item. Once Customer Service has approved your request, please send the item back to us as soon as possible. When we have received your package, your return will be processed in 3 to 5 business days.
If you are requesting a refund along with your return, please allow up to two billing cycles for your account to be credited once your items have been received and your return has been confirmed.
Login To My Orders and click on the order you need help with. Once there, go to the right side of the page and look for the link that says "cancel." Orders that have already shipped cannot be cancelled.