Please kindly note that shipping time is determined by the specified items/categories that you have purchased as well as the shipping method for your package.
The entire time frame for order delivery is divided into two aspects:
Processing time: It includes order verification, tailoring, quality check and packing.
Shipping Time: Mostly refers to the period for items shipped from our warehouse to the destination.
Processing time for each category is listed in the corresponding item page where you can easily located for.
Please note that iDreammart processing time may vary by the occurrence of hot season sale, holidays and force majeure. The related information will be noticed in an email or site’s illumination manner.
Your order will be dispatched from our warehouse after the finishing of packing, the shipping courier will be applied based on which you have selected while you were proceeding to order placement.
Please check below shipping methods available, and it may instruct you on determining which is a time saver.
Super Saving Shipping Time (15-30 Days)
Expedited Shipping Time (3-6 Days)
Email for package shipment with the detailed tracking information will be sent to your mailbox for account registration. You may also login your iDreammart account and find the related information by checking your order archive.
We are sorry if you have to file an RMA ( Return Merchandise Authorization) request. In order to help you to get your return/refund smoothly, please read below policies carefully in advance.
1. Please kindly note that an RMA number is required for each return. Our RMA department will not process your return without the RMA number.
2. Request for return must be filed within 7 days based on the original delivery date of your package. Any quality issues should be proved with photograph documents and problem description. For customer service contact, you will be directed to here for further assistance.
3. Return must be completed, unused, unwashed and with original tags and packaging. Any item altered or with odors (perfume, smoke, etc) is not returnable.
4. Tailor made items, Clearance products and Intimates (Swimsuits,Bustiers & Corsets,Leggings Socks & Tights, Lingerie.ect) are not returnable
5. Once we approve your RMA request, an RMA number will be sent to you accordingly. Please tag/print/write the RMA number on the outside of your shipping package.
6. RMA number will be expired after 3 days once we issue it, therefore, we suggest you sending back the package to us as soon as possible. Also, the returned package should be postmarked within 3 business days and at the same time offer us relevant courier & tracking information for us to track your returned package.
7. After receiving the returned package, our RMA department will process the RMA as well as inspect the returned items. For a refund RMA, the refund will be posted to you, please allow 5 to 7 business days for your bank to make it available. The processing time is vary and according to your bank’s policy.
8. iDreammart reserves the rights to deny credit if items were returned in unacceptable condition.
9. Customers will be responsible for all return shipping costs. Returns marked COD for insufficient postage will be refused.
For special attention: Please send returns by postal service which is preferred.